faqs

FAQ

FAQs

Our Learning Hub offers a seamless learning experience.  It is a place that allows our learning community to access courses, as well as engaging with the CFG community! 

To sign up to our Learning Hub, start by registering for a course here. After filling out the form, you’ll receive an email to join CFG’s Learning Hub. From there, simply create your account and activate it via your confirmation email with a one-time security code.

Please note, make sure you activate your account a few days before you start your course, in case you have any technical issues.

Once logged in, you’ll be able to access and customise your profile, enrol on our courses, view courses you are signed up for, or have already completed with us.

Please ensure you check your junk mail.

How can I edit my profile?

1. Make an account and log in
2. Click on your name or icon in the top right-hand corner of the page. This will open up a drop-down menu.
3. Click on ‘Profile’
4. Edit your profile information as required
5. Remember to click the ‘Save Changes’ button to ensure that your details are saved to your account.

How do I change my notification settings?

Once you have logged in, click your name and  icon in the top right-hand corner of the screen. In the drop-down menu, click ‘Account’. Once on the Account page, you will see a tab displaying ’Notification settings’ on the left-hand side of the page.

On this page, you will see a list of options for ways you can receive communications from Code First Girls. You will be able to tick or untick the checkboxes next to these options to decide which ways you want to receive notifications, or if you want to stop receiving them. Remember to click ‘Save changes’ to update your preferences.

How do I change my privacy settings?

Once you have logged in, click your name or icon in the top right-hand corner of the screen. In the drop-down menu, click ‘Account’. Once on the Account page, you will see a tab displaying ’Privacy settings’ on the left-hand side of the page.

On this page, you will be able to use a drop-down menu to adjust the visibility settings of your name, to display your surname or to keep it private if you prefer. Remember to click ‘Save changes’ to update your preferences.

How do I reset my password? 

After logging in, click your name or icon in the top right-hand corner of the screen. 

In the drop-down menu, click ‘Account’. Once on the Account page, you will see a tab displaying ’Login information’ on the left-hand side of the page.

To change your password, you will need to type your current password into the bar at the top of the page. In the two bars below this, you can type your new password and then again to confirm it. Click ‘Save changes’ to confirm your new password.

Account settings

After logging in, you can access all your account settings via the drop-down menu on the right-hand side of the page, which you can access by clicking your name/icon. 

From this page, there will be a menu on the left-hand side which will enable you to make changes to the following properties: 

Login Information

Notification Settings

Privacy

Group Invites

Export Data

Delete Account

Once you have made changes to these properties, remember to click ‘Save Changes’. 

You can change your profile picture, header picture, and username.

How do I request/delete my profile/data?

If you wish to delete your data, please contact us using this form .

 

We’re here to help you navigate any issues you may have; from forgetting your password to more technical issues you may encounter along the way! Below, you’ll find answers to some common issues. If you don’t see your problem listed, please contact us using this form . We’re always happy to assist you!

I cannot log in / I’ve forgotten my password

First, double-check that you’re entering the correct email and password. If you’ve forgotten your password, click on the “Forgot Password” link on the login page to reset it. We also recommend trying a different browser or refreshing the page  if you’re having issues logging in. If you’re still having trouble, please contact us using this form .

I’ve encountered an error page 

Errors on pages are usually temporary. Try refreshing the page after a few minutes. If the error continues, please contact us using this form with a screenshot of the error and the steps leading up to it.

faqs